The second-hand marketplace Shoppers Share Frustration Regarding Size Modifications

Members of the platform have expressed outrage following a change that caused items being listed as the wrong size.

This online marketplace has revised its measurement guidelines for female and kids' apparel failing to inform all shoppers about the modification.

Social Media Backlash

Numerous buyers and vendors are expressing on platforms stating that platform listings now display a different size category versus the original listing because of the remapping.

The platform stated the updated approach better aligns with other platforms.

They have suggested members to review their products and adjust the sizing manually where appropriate, which has left users frustrated.

Measurement Approach Updates

Previously, the sizes had both one number and one letter, like S/8 or M/10.

The revised method features an alphabetical indicator and numerical range like S/UK 8-10.

With some products, the measurements have been reclassified - for example a size L was previously a 12 but currently displays as UK 16-18.

Member Accounts

One content creator, who produces content about larger sizing, explained the modification "makes transactions more difficult".

"Rarely do manufacturers list XL as sizes 20-22," as the platform currently indicates.

Stephanie Gallen, located in Scotland, explained products she uploaded on Vinted with size 14 labels were displaying on the service as size 20–22.

"If buyers measuring 20-22 acquire them they're going to be very disappointed," she explained.

Manual Updates

Charlotte Lunn, from Derby, said she had been left angered by the change as she had to manually change the sizes on "every single listing".

"This situation is especially annoying, as I'm chronically ill and platform income has been essential after experiencing income reduction," she explained.

Platform Context

The platform boasts over 100 million shoppers, with 18 million British users.

It has proved a popular alternative to second-hand platforms like eBay and Depop.

This is not the initial instance where an unanticipated change to the app has proved unpopular: last year, the platform withdrew an update regarding delivery choices following member complaints.

Pamela Davis
Pamela Davis

A seasoned casino gaming analyst with over a decade of experience in slot machine mechanics and player strategies.